Menu
Cart

Customer Service: Warranties & Returns

Returns policy

Product Warranties:


Projection Lighting: Jaspertronics, LLC provides a 180 day warranty on all Projection Lighting, unless otherwise noted in the specific product description, for faults due to defective materials or workmanship. The warranty commences from the day of purchase.
Appliance Parts: Jaspertronics, LLC provides a 90 day warranty on all Appliance Parts, unless otherwise noted in the specific product description. All appliance parts listed are Certified Reconditioned parts that come with a 90 Day Warranty provided by the manufacturer.
All other products sold by Jaspertronics are accompanied with a manufacturer warranty where applicable, see product description or contact products@jaspertronics.com for details.

Product Returns:

At Jaspertronics we offer a hassle free return period for 30 days. The valid period for return starts from the original date of purchase. Opening an RMA would be the first step in starting this process, please contact products@jaspertronics.com for details. All incorrectly ordered appliance parts are subject to a restocking fee to cover actual shipping charges and re-certification, please provide your appliances full model and serial number prior to purchasing for part accuracy.

Requesting a Return Merchandise Authorization (R.M.A.):

This process initiates a refund, exchange, or begins the warranty process. Pending your request to products@jaspertronics.com, an RMA questionnaire will be sent to you via e-mail from the returns department. This must be filled out and sent electronically back to the returns department; leaving no questions unanswered will expedite this process. The returns personnel will have 24-48 business hours to process your RMA. It is this department that will alert you with the proper steps to proceed once the RMA is open and processing.

Once an RMA number is given it remains valid for 10 business days (two weeks). If the lamps are not received in that time, the RMA will be closed and a new one must be initiated.
Please be advised return shipping is expected of the customer. Please be sure to fully insure your item(s) when mailing in your product for an exchange or refund. If failed to do so, Jaspertronics can not be accountable for product being lost or damaged in transit. The shipper is responsible for making sure the package is shipped safely to the recipient.
Broken in transit:
Breakages must be reported within five working days of receipt of delivery to enable us to claim with our carriers. Unfortunately, any claim outside of this period cannot be supported. When a damage occurs our representatives will retrieve any needed information and images from you to open the damage claim. Once the claim has been opened and replacement product will be shipped, free of additional charge.
Ordered in error / No longer required:
If you have ordered the wrong item by mistake or your customer no longer requires the lamp, you will have 30 days from the day of invoice to request the return. These lamps must come back in uninstalled, unused, and sealed where applicable. All open box items are subject to a 15% restocking fee. 
Incorrect product supplied:

We work hard to ensure the right product is shipped to you. In the industry of projection lamps and appliance parts, errors and cross reference inconsistencies sometimes arise.  In the event an item is incorrectly shipped we will provide a prepaid return shipping label as well as expedite the correct item, free of costs.