Customer Service: Warranties & Returns
Projection Lighting: Jaspertronics, LLC provides a 180 day warranty on all Projection Lighting, unless otherwise noted in the specific product description, for faults due to defective materials or workmanship. The warranty commences from the day of purchase.
Appliance Parts: Jaspertronics, LLC provides a 90 day warranty on all Appliance Parts, unless otherwise noted in the specific product description. All appliance parts listed are Certified Reconditioned parts that come with a 90 Day Warranty provided by the manufacturer.
All other products sold by Jaspertronics are accompanied with a manufacturer warranty where applicable, see product description or contact firstname.lastname@example.org for details.
At Jaspertronics we offer a hassle free return period for 30 days. The valid period for return starts from the original date of purchase. Opening an RMA would be the first step in starting this process, please contact email@example.com for details. All incorrectly ordered appliance parts are subject to a restocking fee to cover actual shipping charges and re-certification, please provide your appliances full model and serial number prior to purchasing for part accuracy.
Requesting a Return Merchandise Authorization (R.M.A.):
This process initiates a refund, exchange, or begins the warranty process. Pending your request to firstname.lastname@example.org, an RMA questionnaire will be sent to you via e-mail from the returns department. This must be filled out and sent electronically back to the returns department; leaving no questions unanswered will expedite this process. The returns personnel will have 24-48 business hours to process your RMA. It is this department that will alert you with the proper steps to proceed once the RMA is open and processing.
We work hard to ensure the right product is shipped to you. In the industry of projection lamps and appliance parts, errors and cross reference inconsistencies sometimes arise. In the event an item is incorrectly shipped we will provide a prepaid return shipping label as well as expedite the correct item, free of costs.