Warranties & Returns
All lighting comes with a warranty for faults due to defective materials or workmanship as noted in the specific product description and product title. The warranty commences from the day of purchase. Jaspertronics.com will handle that warranty for you, with ease, should the need arise.
All other products sold by Jaspertronics are accompanied with a manufacturer warranty where applicable, see product description or contact email@example.com for details.
At Jaspertronics we offer a hassle free return period for 30 days. The valid period for return starts from the original date of purchase. Opening an RMA would be the first step in starting this process, please contact firstname.lastname@example.org for details. All incorrectly ordered parts are subject to a restocking fee to cover actual shipping charges and re-certification, please provide your units full model number prior to purchasing for part accuracy if you are unsure, our reps are ready to help!
Requesting a Return Merchandise Authorization (R.M.A.):
This process initiates a refund, exchange, or begins the warranty process. Pending your request to Jaspertronics by calling 888-391-5596 or emailing email@example.com, an RMA will be processed for you by our customer service staff. Most RMAs are processed same day, some began late day will process the following working day.
We work hard to ensure the right product is shipped to you. In the industry of specialty lighting, errors and cross reference inconsistencies sometimes arise. In the event an item is incorrectly shipped we will provide a prepaid return shipping label as well as expedite the correct item, free of costs.