Warranties & Returns

Returns policy

Product Warranties:
All lighting comes with a warranty for faults due to defective materials or workmanship as noted in the specific product description and product title. The warranty commences from the day of purchase. Jaspertronics.com will handle that warranty for you, with ease, should the need arise.

All other products sold by Jaspertronics are accompanied with a manufacturer warranty where applicable, see product description or contact products@jaspertronics.com for details.

Product Returns:
At Jaspertronics we offer a hassle free return period for 30 days. The valid period for return starts from the original date of purchase. Opening an RMA would be the first step in starting this process, please contact products@jaspertronics.com for details. All incorrectly ordered parts are subject to a restocking fee to cover actual shipping charges and re-certification, please provide your units full model number prior to purchasing for part accuracy if you are unsure, our reps are ready to help!

Requesting a Return Merchandise Authorization (R.M.A.):
This process initiates a refund, exchange, or begins the warranty process. Pending your request to Jaspertronics by calling 888-391-5596 or emailing products@jaspertronics.com, an RMA will be processed for you by our customer service staff. Most RMAs are processed same day, some began late day will process the following working day.

Once an RMA number is given it remains valid for 10 business days (two weeks). If the RMA is not responded to within this timeframe, the RMA will be closed and a new one must be initiated.

Broken in transit:

Breakages must be reported within five working days of receipt of delivery to enable us to claim with our carriers. Unfortunately, any claim outside of this period cannot be supported. When a damage occurs our representatives will retrieve any needed information and images from you to open the damage claim. Once the claim has been opened a replacement product will be shipped, free of additional charge.

Ordered in error / No longer required:

If you have ordered the wrong item by mistake or your customer no longer requires the lamp, you will have 30 days from the day of invoice to request the return. These lamps must be returned uninstalled, unused, and sealed where applicable. All open box items are subject to up to a 15% restocking fee. Please note Xenon lamps that must be configured and calibrated before shipment cannot be returned, all sales are final.

Incorrect product supplied:
We work hard to ensure the right product is shipped to you. In the industry of specialty lighting, errors and cross reference inconsistencies sometimes arise. In the event an item is incorrectly shipped we will provide a prepaid return shipping label as well as expedite the correct item, free of costs.