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We find email provides a full history of record and allows for our customer service staff to provide succinct and time efficient answers to better serve our customer base. With over 200 orders shipped successfully daily and only 4 service representatives we need to remain as efficient as possible! Thank you for your understanding and support. Should you need to speak with one of our reps please call 888-391-5596 during business hours. For fastest response time and up to date order information please email your account representative or use the form below: